Refund policy

We offer a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a refund, you must provide proof of purchase or your order number. Please contact us at contact@nozfit.fit with details about your request.

We do not require customers to return the product in order to receive a refund. However, we reserve the right to refuse refund requests in cases of abuse, fraud, or if the request does not meet our policy conditions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items
Certain types of items are not eligible for refunds, including personalized products, gift cards, and final sale items. Please contact us if you have any questions regarding your specific item.

Refunds
Once your refund request is reviewed and approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@nozfit.fit.